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DIRECTLINE / SCOTT CARMICHAEL

From business problem to working solution.

I help founders and growing businesses make better digital decisions, then build the websites, AI workflows and connected systems that put those decisions to work.

Business strategy · AI · Web development · Connected systems

Scott Carmichael
Scott CarmichaelWork directly with Scott.

Real projects. Connected thinking.

Explore the experience.
See the system behind it.

Three projects, three different needs. Switch projects or choose a detail to explore the actual work.

ACTUAL PROJECT / 01SHOPIFY + CRM
Kevin Leonel storefront showcasing his limited-release apparel
ART → COMMERCE → CONNECTION

KEVIN LEONEL / ARTIST-LED COMMERCE

Art first.
A better way to shop.

Building on Kevin’s distinctive artwork and original digital gallery, DirectLine connected a modern shopping experience with customer follow-up.

Explore a layer

A release-led storefront, clearer product discovery, and a natural path from the artwork to the right piece.

Explore the project
4-second rotation · explore at your pace
Turn inspiration into directionMap your digital presence.

Use the projects above as a starting point. Choose what your website needs to do and turn it into a short, shareable brief.

Your choices stay in this browser. Nothing is submitted unless you choose to send an email.

Project screenshot

Full project screenshot

Selected work

Work you can see for yourself.

Different businesses bring different problems. Here is what happened when strategy had to become something people could actually use.

Kevin Leonel storefront presenting an artist-led limited apparel release
Client project · Shopify redesign and connected customer journeys

Kevin Leonel

Kevin Leonel's team created an expressive Shopify storefront. DirectLine built on that artistic foundation with modern shopping journeys and connected customer follow-up.

Founder Growth Group landing page introducing practical support for founders
Borsato Group initiative · Rapid launch and customer intake

Founder Growth Group

Under Borsato Group’s direction, DirectLine delivered the website and interest capture within a launch window of just a few days, with time to spare.

The Sisterhood homepage introducing women-led coffee and commerce
Women-led initiative · Custom design and development

The Sisterhood

DirectLine translated an existing business concept into a custom website, shaping its page structure, visitor paths, visual design and much of the supporting imagery.

What DirectLine helps solve

The problem rarely fits into one service box.

The offer is good, but the story is unclear.

We clarify who it is for, what matters to them and the path from first impression to next step.

The website exists, but it is not doing enough.

We design and develop a useful experience around the business, its audience and the action the visitor needs to take.

The tools are disconnected.

We connect forms, CRM, email and follow-up so information reaches the right place and work does not depend on manual handoffs.

There is an AI opportunity, but no working process yet.

We identify a practical use, test it in the real workflow and build around what proves useful.

Approach

Good advice should lead somewhere.

01

Understand the business.

Learn the offer, the customer, the current system and the constraint that matters most.

02

Design the approach.

Choose the smallest coherent set of changes that moves the business forward.

03

Build and connect.

Make the site, workflow or system work in the tools the business will actually use.

04

Refine in use.

Check what happens after launch and improve the parts that need it.

This can begin as a focused strategic conversation or a build. The work is scoped around the problem.

About DirectLine

Business thinking and hands-on delivery.

Work directly with Scott, with Leah collaborating on business development, partnerships and market opportunities where the project calls for it.

Strategy · Development · Implementation

Scott Carmichael

Scott brings extensive corporate experience in consulting, training and implementation to DirectLine. Early work in fast-moving software startups, including Oggle Interactive, involved helping build a site, develop relationships and sell an emerging offering. That combination of business and technical work still shapes how he approaches a project.

Today, Scott works with founders and growing businesses to clarify the problem, choose a practical digital approach and build the website, AI workflow or connected system needed to carry it through.

Connect with Scott on LinkedIn
Leah, DirectLine collaborator

Business development · Partnerships · Market opportunities

Leah

Leah is an ongoing DirectLine collaborator with nearly 20 years of experience in business development. Her work spans prospecting, commercial partnerships, market research and entry, offers and outreach, and the follow-through needed to turn an opportunity into a working relationship. She brings that market-facing perspective to collaborative ventures and selected DirectLine projects.

Contact Scott

What are you trying to build or untangle?

Tell Scott what you are working on, where it is stuck and what a useful result would look like. You will get a direct conversation about the next practical step.